FAQ - FREQUENTLY ASKED QUESTIONS
Information about our products
1. What materials do you use for your jewellery?
Our jewels are made of 925/000 silver. We carefully select the raw materials to create jewelery that is not only beautiful but also long-lasting. We use precious metals, colored stones, natural freshwater pearls and other high quality elements.
2. Is your jewelry hypoallergenic?
Yes, our jewelery is made with hypoallergenic materials and is nickel free, making it suitable even for those with sensitive skin.
3. Do you offer jewelry customization services?
Yes, we offer customization services to create unique jewelry tailored just for you. Contact us to discuss your ideas and we will guide you through the process of creating your personalized jewellery.
4. How can I take care of my Magna Grecia® jewels?
To keep your jewelry in tip-top condition, we recommend cleaning it regularly with a soft cloth and storing it in a dry place away from direct sunlight and moisture. Avoid contact with water, harsh chemicals and perfumes.
Orders and Shipments
5. How much does shipping cost?
Shipping costs €10.00 for orders up to €99.00, except for current promotions. For orders over €99.00, shipping is free.
6. What are the shipping times?
Shipping takes place within 7 working days of order payment.
7. How can I track the status of my order?
You can track the status of your order using the tracking number that will be emailed to you upon shipment. Enter your tracking number on the courier's website to see updated delivery information.
8. Can I modify or cancel an order after placing it?
If you need assistance or have any other request you can contact us using the Contact page
Returns and Refunds
9. Can I return a product if I am not satisfied?
If you experience difficulty accessing your account we recommend that you check that the email and password you are using are the same as those used when registering. If you have forgotten your password, click on the “Forgot your password” link and enter your address to generate a new password. If you are still unable to access your account, please contact us at clienti@magnagreciagroup.com indicating in detail the problems detected.
10. How does the refund work?
Once the return has been received and verified, we will proceed with the refund within 10 working days. The refund will be made using the same payment method used for the purchase.
Warranty
11. Is your jewelry covered by warranty?
For information before and after the purchase we recommend you send an email to info@magnagreciagroup.com. For after-sales services it is necessary to send an email to clienti@magnagreciagroup.com.
Payments
12. Is the payment secure?
Yes, all payments made on our site are secure and encrypted. We use advanced security protocols to protect our customers' data.
13. What payment methods do you accept?
We accept several payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and bank transfer.
Loyalty and Newsletter Programs
14. Do you have a loyalty program or discounts for repeat customers?
Yes, we offer a loyalty program that rewards our repeat customers with exclusive discounts and special promotions. Sign up for our newsletter to stay updated on the latest offers.
15. How can I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address in the appropriate field on our website. You will receive updates on new collections, exclusive promotions and other news.
Assistance
16. How can I contact you for further information or assistance?
You can contact us directly via the Information Request Form in the Contact area of the site or by calling us at +39 0966-940505. We are always available to answer your questions and assist you in choosing the perfect jewel.